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1 "correct" answer available (10 pts) 2 "helpful" answers available (5 pts)
2 Replies Last post: Jun 26, 2009 4:02 PM by bjerome  

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Level1
bjerome
9 posts since
May 14, 2009

Jun 12, 2009 5:28 PM

Bug0266 - Call Register issue

We have a CS1000 and are running a combination of analog, digital and IP phones. Mostly IP at this point. Lately, I have been seeing some bug0266 msgs. This happens frequently on one specific analog phone. For some reason, the phone gets "hung up" in a busy state. I have printed out the description of the bug, but it is very criptic. I have also done some searching on other web sites, but have not found an answer yet. We recently updated our patches, so are pretty current there. I have swapped out the phone, but no help. In my previous searches, I found that others have changed the TN and card, but no help there either.

 

Any input would be greatly appreciated. thanx, bj.

 

BUG0266

ACTIVECR points to a call register that is in the IDLE queue.

Action: Please contact technical support group.

BUG, 2002, © Nortel Networks
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Level1
denis.munger
8 posts since
Apr 3, 2009

Jun 26, 2009 3:17 PM in response to: bjerome
Re: Bug0266 - Call Register issue


One end of the conversation hung up inapropriatly.

 

What kind of device is connected to that TN ?

Are there any special trunk terminating on this specific TN ?

Is it programmed as DID in the IDC table ?

Does it use CFW feature ?

HAve you tried to trace it in LD 80 ?

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Level1
bjerome
9 posts since
May 14, 2009

Jun 26, 2009 4:02 PM in response to: denis.munger
Re: Bug0266 - Call Register issue


Thanks for the response. It is just an old 500 set. No DID. No special trunks or anything. It does have call forward capabilty, however, I don't believe they ever actually activate it. I have not tried tracing it in ld 80. Didn't even dawn on because I did not know what the error code indicated. I will try this the next time I see that error code. I will let you know what I find. Thanks again for the help! bj.




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